MAKING NEWS TOGETHER

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NEW – OfficeConnect for Microsoft Teams

NEW – OfficeConnect for Microsoft Teams

 With OfficeConnect for Teams, all enterprises who use Genesys for their Customer Interactions and at the same time rely on […]
Web Office X for Genesys

Web Office X for Genesys

 Web Office X (WOX) is the first Omnichannel Agent Desktop solution available for all Genesys platforms: Genesys Cloud, Genesys Engage […]
Ideal Systems joins Genesys Rapid Response program

Ideal Systems joins Genesys Rapid Response program

 COVID-19 has a major impact on our world, our society, and how we work and run our businesses. Sadly many […]
Integrating your branch networks while leveraging your Genesys solution

Integrating your branch networks while leveraging your Genesys solution

 It comes as no surprise that customers are more demanding than ever and expect frontline agents to have comprehensive answers […]
Prepare your Contact Centre for unforeseen circumstances

Prepare your Contact Centre for unforeseen circumstances

 Your contact centre and customer services are undeniably an important part of your business. But would your contact centre be […]
ideal systems is attending Xperience 2020.

ideal systems is attending Xperience 2020.

 Also this year ideal systems is attending Xperience 2020, the biggest Genesys customer experience event of the year. Don’t miss […]
Best wishes

Best wishes

 The ideal systems’ team hopes that 2019 has been a successful year for you. For 2020, we wish you and your […]
React Native 2 years later, the story

React Native 2 years later, the story

 6 years ago when ideal systems started to develop mobile apps, there was not much choice regarding development platforms. More specifically, […]
WebRTC on mobile devices for Genesys

WebRTC on mobile devices for Genesys

 WebRTC has been around for some time now. However, it has never been easy to set up, configure and eventually […]
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