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Powering Customer Service

Taking customer service beyond the contact center. Our solutions for Genesys Cloud, NICE CX One, and Amazon Connect bring premium contact center software to mobile devices, empowering over 20,000 users across 42 countries to deliver seamless customer connections, anytime, anywhere.

Products

Mobile Office for Genesys Cloud

Your Mobile App for Genesys — Mobile Office is an advanced mobile agent solution integrated with Genesys Cloud. The Mobile Office App is available for smartphones and tablets on iOS and Android.

Available via AppFoundry.
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Mobile Connect for Amazon Connect

Mobile Connect is a mobile app that allows you to handle Amazon Connect calls and interactions from your mobile device. It is available for Android and iOS.

Available via AWS Marketplace.
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Mobile One for NICE CX One

Mobile One for NICE CX One is the Mobile App that allows you to handle voice interactions via NICE directly on your phone in a secure manner.

Available via NICE CXexchange.
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Web Office for Genesys Engage

Web Office for Genesys Engage is the Agent Desktop solution allowing agents to seamlessly handle interactions and integrate with their CRM systems.

Customers

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Customers
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users
90 k+
Products
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Location

Ideal Systems NV
Harensesteenweg 232 Box 2.10
B-1800 VILVOORDE
BELGIUM

Contact

Support: mosupport@idealsystems.be
Commercial: sales@idealsystems.be
 

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