Mobile Office is now available as Premium App in Genesys AppFoundry for PureCloud
Mobile Office is one of the first 8 Premium Client Apps in the Genesys AppFoundry marketplace for PureCloud. The Premium Client Applications enable you to purchase third-party integrations and add-ons from Genesys AppFoundry. Moreover, these integrations reduce implementation time and the friction to improve customer service environments. AppFoundry vendors provide an automated installation and setup […]
Unchain your customer service
The contact center is often the boundary and limitation to your customer service. While resources physically and/or emotionally close to your customer can also treat (high value) customer interactions. Recent studies have shown that the lack of customer intimacy is often resulting in poor CX levels. On top of that, a lot of companies have […]
MiFID II and recording your mobile conversations?
Yes, you can …
Recent years have not been easy for financial businesses. It started with the financial crisis in the past and continues with the disruption of the complete business today. Moreover, banks and insurance companies struggle with more and more regulations. One example is the MiFID regulation (or more precisely the MiFID II and the MiFIR regulations […]
Is your omni-channel strategy really covering all your channels?
Recent years omni-channel has been a hot trend and topic in customer contact discussions. Many companies have struggled to implement and integrate different channels to support their customer’s journey. Often these omni-channel integrations have been centralized around the contact center and/or marketing department (still often the central department for social media interaction handling). But how […]
What if the best agent is not an agent?
Today, companies have access to a large amount of data that provides customer interaction insights across all channels. Think about the recent acquisition of Altocloud by Genesys that will help organizations deliver a highly responsive, predictive, and fully contextual experience throughout all stages of the customer journey. Artificial intelligence and big data are also becoming […]